Troubleshooting

The timer kept running

That's on purpose. A session runs until you pause or end it, even if you close Bunplan or restart your phone, so no time slips away unnoticed.

If you forgot to stop it, end the session, then open Records and correct the time. See Correcting a record.

Two timers ran at the same time

If two devices ran a session at once, Bunplan keeps both and asks which to keep when they sync. The one you don't keep ends with the time it had so far, so no time is lost. See iCloud sync.

Sync is paused

Open Settings → iCloud on iPhone or iPad, or Settings → Sync & Plus on the Mac. It shows why: Plus has ended, iCloud is off or full, or iCloud couldn't start. Your plan stays safe on the device either way. Try again now retries straight away. See iCloud sync.

My changes aren't on my other device

1. Check that iCloud sync is on, on both devices, with the same Apple Account.
2. Check that both are online. Offline, Bunplan says "Offline. Changes will sync when you're back online."
3. Open Bunplan on the device that made the change, so it can sync.

The watch shows nothing

Open Bunplan on your iPhone, then on the watch. The watch needs Plus, and your iPhone nearby or on the same Wi-Fi at least once. See Apple Watch.

The countdown didn't alert me

If notifications are off, Bunplan says "Notifications are off, so the countdown won't alert you. The timer still works." Turn on notifications for Bunplan in the Settings app. To have the end ring like an alarm, turn on Alarm at the end in Settings → Timer.

A task reminder didn't arrive

Check that notifications are on for Bunplan, and that Task reminders is on in Settings → Reminders.

"Couldn't save that"

If Bunplan says "Couldn't save that. Your change is still here — try again.", tap Try again. Your change isn't lost.

Restore from a backup

Open Settings → Your data → Import backup. Add to what's here adds what's missing. Replace everything swaps it all, after keeping a safety copy for 7 days. See Backup and restore.

I can't find Plus on a new device

Open the Plus screen and tap Restore purchases, with the same Apple Account you bought it with. See Restore purchases.

An assistant can't connect

Check that Bunplan → Settings → Assistants isn't set to Off and that Plus is active, then add Bunplan to the app again. See Troubleshooting assistants.

Still stuck

Contact support. We're happy to help.